Dhaka
Chat support is available from 9 AM to 11 PM; sending a message yields quick answers to common questions.
BORO Support: Quick assistance during Dhaka time
On the BORO Support page you will find the help center, contact information, and quick answers. If you have questions about bKash, Nagad, Rocket in Bangladesh, this page should be checked first
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Where can BORO Support be found quickly?
Chittagong
Here payment and account questions come up most, and small issues about bKash and Rocket are also handled by the team.
Rajshahi
If line is busy, leave a callback note; a follow-up message may arrive within 15 minutes.
Sylhet
After hours, the help center is more useful; general login and app issues are prioritized there first.
What to do after office hours?
Even after 11 PM, BORO Contact does not close; continue reading the help center, then send a short message; many users outside Dhaka also open this page on 3G networks.
The least time is wasted when you first provide account info, device model, and problem type; the support team goes straight to the right place and you don't have to wander.
BORO Contact channels
Live Message
For small issues this is the fastest; asking about login, app open, or payment status completes in one thread.
Email support
Send screenshots; if available include a payment note, then check the inbox for a reply.
help center
FAQ, login guide, and payment note together are here; check here first and many questions will be answered.
What information should you
First your BORO Login name, then what the problem is; then which phone the issue is on, also tell; with these 3 things the support team can quickly understand.
Many in Bangladesh use bKash, Nagad, Rocket, so for payment issues sending the transaction time and screen text is most helpful.
Get in touch with support in 2
Step 1
Open this contact page from the app or web, then write your problem in 1 line.
Step 2
Attach screenshots; if available include a payment note, then check the inbox for a reply.
Step 3
If the same problem occurs next time, reopen the previous thread so you don't have to write the same information again.
3 Frequently Asked Questions
Is BORO Support available all the time?
The main help center is open 24/7, but live replies usually come quickly during Dhaka time business hours.
What should you check first if you have
Match the password, network, and APK version first, then send a message to the contact channel.
Will there be help with bKash and Nagad?
Yes, Bangladeshi payment queries are reviewed separately by the support team; you can also send Rocket cases.
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BORO Support, BORO Contact, and BORO Help all in one place; installing the BORO App keeps login and support at hand.
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